Returns & Exchanges: At DMD Boutique, we want our customers to love their purchase. If you are not satisfied with your purchase, you have 30 days from the date of delivery to initiate a return for a full refund or exchange.
Condition: Items must be unused, unwashed, and in original condition with tags attached. Sale items and clearance items are final sale and cannot be returned or exchanged unless defective.
Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns on swimwear, intimates, and accessories unless they are damaged or defective.
How to Return an Item: Contact our customer service team at salessupport@dmdboutique.com with your order number to request a return authorization. Once approved, we will provide you with a return shipping label. Securely, pack the item in its original packaging and attach the return shipping label.
Processing Returns: Once we receive the returned item, we will inspect it for damages or signs of wear. You will be notified via email once your return is processed.
Refunds: Refunds will be issued to the original method of payment once the return is processed. Please note that shipping fees are non-refundable. Please allow 7 -10 business days for your refund to be credited to your account after we received your returned items.
Exchanges: If you wish to exchange an item for a different size or color, please follow the return instructions above and place a new order for the desired item. Once the return is received, we will issue a refund for the original purchase. Exchanges are subject to product availability. If the item you want to exchange is out of stock, we will issue a full refund.
Damaged or Defective Items: If you received a damaged or defective item, please notify us within 48 hours of receiving your order. We will provide a full refund or replacement and cover the return shipping costs.
